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Ah, customer service. That often maligned, frequently underestimated and yet utterly crucial aspect of businesses everywhere. You know it, and your customers certainly know it....

Imagine, you’re casually sipping your morning coffee when suddenly the world around you starts to shake. The peace and serenity of your morning eclipsed by...

As we delve deeper into the 21st century, the earth is grappling with the aftermath of decades of carbon-based energy consumption and now stands at...