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(914) 228-7996

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Hours

Mon-Fri 8am-6pm

Frequently Asked Questions

FAQS

We like to think we can answer all your questions before you even call us! Take a look to see if we can help.

Q.

What does the final price on your quote include?

A.

We offer free quotes and price estimates for all our current and potential clients. The quote factors in the costs for labor, the paint, and other resources used during the service, taxes where applicable, and painter’s tips. Note that some clients usually buy their own paint and other painting supplies. In this case, we can agree to deduct the portion of the payment that covers these supplies. Our goal is to provide affordable painting services for all property owners and managers across White Plains, NY. Contact us for top-notch painting services including, faux finish painting, cabinet painting, residential painting, internal and exterior painting.

Q.

Must I get my own paint and other necessary supplies?

A.

Some clients prefer to buy their own paint and other painting supplies before requesting painting assistance. In this case, we can agree to deduct the portion of the payment that covers these supplies and avail our services accordingly. However, it is not mandatory for you to purchase your own supplies especially when you know little to nothing about how to choose the right colors or the best quality brands to go with. We are happy to come with all the necessary paints and supplies including sandpapers for prepping, primers, ladders, brushes, and so on. Trust us with the entire painting process for the best quality results.

Q.

How do you assign your painting crews to report for jobs?

A.

We follow a careful yet rigorous process of assigning a team to work on your project. We work with a huge team of well-trained, experienced, and highly skilled painters all of who specialize in different types of painting services. If, say, you are looking to have a faux finish done on your walls, we go on to pick fie or more of our most talented painters who have handled countless such requests from clients before. We come complete with our portfolio just to give you a glimpse of what we can deliver. We also choose painters who are close to your location.

Q.

Are your painters licensed and insured?

A.

When it comes to quality standards, we come second to none. This thanks to how adamant we are at ensuring that we only work with painters who are fully licensed and insured. While we are quite active in encouraging new talent and seeing more people join the industry, we also play our part in ensuring that we maintain quality standards not only in White Plains, New York but in other towns as well.

We understand that ours is an incredibly risky business. In the event an injury or an accident occurs during the line of duty, we provide workers compensation for all our painters.

Q.

How can I choose the best colors?

A.

Choosing a good color for your surfaces is one of the hardest tasks each property owner has to face whenever they are seeking our services. Most clients already have an idea of what they want, so we just work on the idea while aiming to bring out the best results. Other clients, however, have no clue which colors they want. Whichever side you fall on trust that we can support and assist you the best way we can. We have experience blending different colors and using different shades to achieve the most ravishing designs. We boast a gallery full of awesome colors too.

Q.

Do you also handle wall repairs?

A.

Part of our service includes preliminary work where we prep your walls by sanding, filling nail holes, and sealing small cracks. In distinct cases, we also provide custom estimates that factor in extensive wall repairs such as skim coating or drywall repair.  In our quest to provide quality results, our experts will thoroughly inspect your walls for imperfections and irregularities. should we find that too much damage has occurred, we have no choice but to advise you to tear down and rebuild the wall in question. We can help you figure out the extent of the damage for free over the phone.

Q.

What happens if I’m disappointed with the results?

A.

Owing to miscommunication or human error, it so happens that we may not quite grip what your expectations for a particular project were. In this case, we go to whatever lengths to make sure that we offer comprehensive services to try and get it right. We operate on a 100% customer satisfaction guarantee. this means that we stop at nothing to offer you quality painting services that you are content with. If you do not like your paint job, we will not leave your property or charge you more. We will fix the problems until you are happy with the results.

Q.

I’m I allowed to change my mind during the painting process?

A.

Sure. Painting, just like art elicits a lot of creativity. If somewhere along the way, you feel like certain blends or certain paints would work better, then do not hesitate to tell us. Our able painters will accommodate your ideas and do their best to actualize them. Our number one goal is to make sure that the client is satisfied. We give it our all to meet you halfway and produce better results that surpass your imagination. Note that changes are only allowed before the job commences. Feel free to call our offices at any time to update any changes.

Q.

I’m I expected to tip my painter?

A.

You have the last say. You are under no obligation to tip any painters if you don’t feel the need to. However, should you feel inclined to offer them a tip, it is totally up to you. The quote estimate that we offer you has factored in all the expenses including the day rate for the services rendered by our paint crew. No additional payment is required from your end. You are encouraged to use your own judgment to either offer tips or not. Note that our code of conduct does not allow any of our painters to solicit tips.

Q.

Where do you source for painters?

A.

White Plains, NY is an incredibly amazing place full of talented, highly skilled painters capable of breathing new life to the most dilapidated surfaces. We scout for such people from all over the country and after doing thorough background checks, ask them to register with our company. The painters that will be sent to your location are people who are probably already known to you. This because we deliberately choose people who come from your area because they are better equipped to handle challenges unique to the location. Not to mention, they can guarantee quick turnarounds.

Want to learn more about our painting solutions for your residence?

Give us a call and we’ll go over your options with you, as well as give you a free on-site inspection.

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